The system of the service is very simple and accessible. Find answers to frequently asked questions about First Avenue. We often link to other websites, but we can't be responsible for their content. IP: 188.165.239.102 Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. This scheme is used by almost all services for the convenience of communication with the client. . Just follow the simple steps to make the tickets officially yours. Sold tickets over 5 weeks ago ! x. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Gatian at AXS ticketing queries has been amazing! Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. Each user is carefully checked for purchases and sales because recent cases have become more frequent when a client uses computer programs for their purposes and buys a large number of tickets and then sells them more expensive. You may also review your transfers and purchase history at AXS.com. All rights reserved. Theyll also need to get the AXS app. On weekends and on public holidays the ticket is valid from midnight. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. Scripted call center response - not able to offer any support. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. Das Studierendenparlament hat in seiner Sitzung vom 16.04.19 beschlossen, die Strecke Saarhlzbach-Trier und zurck wieder aus dem Semesterticketvertrag zu lsen und das Ticket damit 9 gnstiger zu machen. On the review page, click the Transfer button to send the tickets. There are still many cases when the buyer was not returned the tape in a similar situation. Klicka hr fr att kontakta oss. Official Tickets and Your Source for Live Entertainment | AXS.com If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift! Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. No one uses customer data for illegal purposes. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Companies can ask for reviews via automatic invitations. The management is doing everything possible to focus on the efficiency of cooperation with customers and quick response to different situations. All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions. If you place an order with no pre-order items, and you havent received it within ten days, please emailinfo@first-avenue.com. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. There are advantages to buying tickets now. One of them is the OS blocks large volumes of ticket purchases by computer programs that are often used by ticket sellers. 425 W 11th St #100 Los Angeles, CA 90015-3467. Here are 8 tips for writing great reviews. The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. Either way they are correct you aren't entitled to a refund. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. I really appreciate the efficient care & consideration given to me. Below you'll find an important update on COVID-19 and your events. 10.00 Uhr bis 18.00 Uhr, Sobald Sie die Vorschaukarte anklicken, entsteht eine Verbindung zu Google mit der Akzeptanz deren Datenschutzerklrung. There is much to discover in and around Saarbrcken. Please visit our help page or contact customer support for assistance. I was sent a letter to contact customer service to receive a full refund. Contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup. On the AEG-owned AXS' website, though, a Help Center page states that "if your . Datenschutzerklrung. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. 2023 First Avenue. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The tickets sold on the 24th and the event was on the 25th March. If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesotas Vaccine Connector HERE. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! If these dates are postponed or canceled, the same rules will apply for refunds as listed above. That means good seats should be plentiful to most upcoming shows. AXS Where is my refund???? You cannot buy a ticket inside of the tram. Its up to you! On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". If you do not currently have an AXS account you will be . If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. The companys employees prefer not to disclose details of exactly how they do it. In the unlikely event you received the wrong item, pleasecontact us at info@first-avenue.com with the following information to ensure that we can get this resolved for you quickly & efficiently: Once weve received the above info, our merch team will get this sorted for you as soon as possible. Unhelpful and UnlawfulTotally rubbish web portal, live chat is useless. This is because the ticket price is set by the sellers, not by the service staff. That also means that many smaller, independent venues and the artists they host are taking big financial hits at the moment. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. Plans can . I had tickets for both Detroit and Louisville. If you do not currently have an AXS account you will be instructed to create one during your purchase. How BBB Processes Complaints and Reviews. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. We are sorry to hear of your frustrations, and always try to accommodate those with exceptional circumstances - we apologise this was not offered to you. AVOID AT ALL COSTS. As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. Recently, many users have been asking the question: Is it safe to use your social media account to create a profile on the service? Best, The AXS Team. Your tickets will no longer be listed for others to buy. and our You + a guest can enjoy free admission to any show at First Avenue, 7th St Entry, Turf Club, or Fine Line taking place on your actual birthdate (valid legal ID required; private events excluded). Yes, you will need aPhoto IDto enter our venues, and also to claim will call tickets. If ticket holders wish to ask for a refund for a rescheduled show, they almost always can. Please provide your verification details which will be used for claim procedure. At the customer service centre located at Nassauer Str. Large bags, including messenger bags and backpacks, must be left at coat check. Five star +!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. AXS is legal, reliable, and safe because the tickets that are sold on it are legalized and their cost is guaranteed to be refunded when the event is canceled. Mehr Infos unter I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. Its a freaking joke. fluechtlinge@saarbruecken.de. At the same time, a special function has been created for buyers with the help of which they can book a certain number of tickets for acquaintances. When an option then appeared to pick best available ticket, we selected this for the same higher price. When its time for the event, they can open the app to show their tickets on their phone. You may place two separate orders if youd like your in-stock items to arrive earlier. Customer Reviews are not used in the calculation of BBB Rating. As a rule, this fact is associated with a problematic update. If you see a Sell button next to your tickets in your account, you can sell them! The company earns money by including the service price in the price of tickets sold. Fees are the money that the service earns on ticket sales. AXS Mobile ID not only reduces the need for paper tickets, but is our response to unfair secondary ticketing practices. Fantastic service thank you Gatian ! We cant even do that. We have made changes to our Privacy Policy. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. We notice that your web browser is out-of-date. +49 681 905-1111 Remember, your friends can always transfer tickets back to you. Firstly, the service charges a service fee. Please can you update your review and include your booking/customer request number so our Customer Service Manager can reach out to you once they have looked at your booking. Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! No Fees! This is a multi-location business. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! Health experts: Reopening businesses in Minnesota will spread COVID-19, but how much? Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. Please include your order number and a photo of the damaged or defective item. Theyll just have to create an AXS account to claim their tickets. First Avenue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. So please be as cautious as possible when going through AXS. This fee helps the company to cover the costs associated with the support of the service itself, technical and other details. Mehr Infos unter There are no suggested results at this time. Otherwise, you have until your friend creates an account to cancel the transfer. Be the first to know. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. Postponed shows that are trying to reschedule, such as the Ordways The Color Purple, will provide seats to ticket holders for the makeup dates. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. Fan Update. I updated my Paypal details as requested and have still not received payments although they are claiming they paid into Paypal on the 31st March. When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. So youd think wed be able to sell or transfer, right? As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. Despite this, in the reviews, you can still find comments from which users are dissatisfied with the work of the company. Nope. Postponed events: For shows that are rescheduled or have plans for rescheduling, ticket holders usually dont have to do anything if they still plan to attend on the later date. This service is legit reliable and safe, the company is trusted by millions of users. Semesterticket - a model of solidarity. Jumping through all of their ridiculous and unhelpful hoops ended up a waste of time and feeling absolutely robbed. Thank you so much. This is the only way to insure that a Semsterticket can be provided to . The companys executives declare that they are supporters of a transparent system of fees. burnet cisd athletics tickets; duck blinds for lease california; why do they cover f1 cars after crash; Gallery. Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test. Also, look for an email from First Avenue prior to the show confirming any relevant policies. BBB reports on known marketplace practices. There were 43 people in line before us. I was told the link I clicked to buy the tickets was to buy tickets from the event promoter/artist directly, rather than through AXS. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. While mask wearing is optional, we strongly encourage any unvaccinated patrons to wear a mask when at our businesses. You can find more information in the Citizens Service Booklet (Servicebuch fr BrgerInnen): And in the brochure Help for Women in Conflict Situations (Hilfe fr Frauen in Konfliktsituationen): Phone:

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