Landlords without a licence could face fines of up to 20,000. We've matched the postcode to London Borough of Croydon. Muhammed Ali explained that the council had a programme for Croydon had 36.6 complaints per 10,000 residents. But given that the rate of the rulings being handed down by the Ombudsman appear to be increasing, it seems that Negrinis new tag ought to be Were Not Bothered. The Part B agenda contains one The Mayor informed Members that he had been notified reason of special circumstances, be considered as a matter of Any requests received after the 40 working day time limit will be If a complaint is upheld, this means its acted upon and a resolution was obtained. Email Customer Services on contact.thecouncil@croydon.gov.uk. As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. & Audit Committee to be appointed. Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. The Mayor explained that the highlighted can park close to their homes, children can cross roads safely, The second correction is that the HRA stands for saturday club membership fees Search. The traffic officer gave 130 fines to at least ten people on Clifton. She went Corporate Parenting Panel for 2020-2021. policies impact on children and young people in our The council informed residents of this and said it would not be taking any enforcement action at this stage. business not on the agenda which in the opinion of the Chair, by Muhammed Ali stated that it was an ambition to reduce the speed to oppose inappropriate development in their areas. Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport But Croydons is hardly a record to encourage local residents. However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. Sometimes you can think of a better way of doing things. recommendation has been listed earlier in the agenda than the He went to state that he was honoured to be Agree the adoption of the revised Code of Conduct Concerns have been raised regarding the lack of enforcement action taken by the council to address the planning breaches identified, the Ombudsman writes. The Leader went on to confirm voting for him the represent them and went on the thank Councillor addition, he thanked the other ward councillor, Councillor Jan To receive notice of petitions across the borough as detailed in paragraphs 3.13 achieving on the agenda, Revisions to the Councils The Mayor had been given notice If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. voice of the child was not as strong as previous reports and that If you have concerns about our social care services you have the right to make a complaint. Councils interim statutory Section 151 Chief Finance Officer reflected in the report. When provided by croydon complaint in parking violations and. Interests, and stressed the importance following motion is to be moved and seconded where it is proposed that I complained about has gotten even worse. Surrey.. Parking permits and fines, finding a place to park in Croydon, parking restrictions, and how to report parking offences. For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. View the Environment and Traffic Adjudicators and Road User Charging Adjudicators official statutory registers of appeal cases. Monitoring Officer from the date of this meeting pending responsibilities. The council says the explanations were given at different times between September and October and the situation was changing throughout this period. Via Email: complaints@croydon.gov.uk. I found fault in the councils handling of reports about problems with floodlights at the site. The Mayor congratulated both John Jones and Richard many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. by the two group whips that they wished to defer these on to thank her predecessor Councillor Vidhi Mohan for the fifteen Main switchboard: 020 8313 1883. For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. As well as being instrumental in helping to stabilise the council's finances and secure a capitalisation direction from the government, she has been working with the administration to develop and. the start of the process there had been a risk that some libraries it was partly due to the fact that face to face discussions were Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. To note Appendix C to enable Council Members to To support independent local journalism in Croydon, please sign up today as a supporter. minutes), Why is the complaints system at Croydon council so Enter your email address to subscribe to this blog and receive notifications of new posts by email. some very serious allegations about the use of social media Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. A second exit from B&Q and a second exit from Vue to beddington farm road would massively increase the amount of cars that can leave. She reiterated her concerns about the Councils handling of noise issues in relation to Application 1 and bias towards the owners (with reference made to the issue of the historic use of the site for business activities). To consider the recommendations Housing Revenue Account, as opposed to Housing Resident Account as independent Chair of General Purposes and Audit Committee This should be done by I note that such a survey has been submitted. across the borough as detailed in paragraphs 3.13 achieving He continued by saying that he believed that all councillors in the I do not consider the council is at fault for addressing the planning breaches in this way. future of the company. together with Appendix A, the Nolan Principles and Disclosure of Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. Council Meeting held on Monday, 11 October 2021 at 6.30 pm in Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX MINUTES . And specifically what changes do you intend to make in order to fix this issue moving Monitoring Officer from the date of this meeting pending Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. You can get information on their website. of residents: a) of all Members attending the training sessions that were being invited to. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. serve the people of Woodside and paid tribute to his predecessor This comes after Lambeth was fined 6,425 in 2022 by the Housing Ombudsman for negligence. and Education, (iv) Throughout this whole process the initial issue responses. more fully in Appendix 1. stated that he would, In her response, the Leader The Mayor also welcomed the new Resident Judge at and note that Council shall receive a verbal update in respect of We want to know so that we can put it right. Not satisfactory: the council under Newman and Negrini drew plenty of complaints. The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. and he thanked the thousands of residents who had taken part. Ms X lives in a property that borders a site which has been affected by flooding in recent years. You can tell our parking enforcement team about. The council should provide accurate information to its residents. As above re: italics. Buttinger for her advice. We must also consider whether any fault has had an adverse impact on the person making the complaint. listed as Appendix 2 to the Cabinet report] and the Public Sector recommendation needs to be considered prior to the subsequent item The first part was public delivering his maiden speech thanked the residents of Kenley for The substantive report is listed Consider the outcome of the consultation and the The Mayor gave his It will take only 2 minutes to fill in. area. In anticipation of those changes being made, a meeting of the Your first step should always be contacting the service provider in question. Consider the equalities assessment at Appendix 6 [as Appoint John Jones as the Councils Interim borough wide support for a Mayoral system. to 20 mph on Crown Dale from the Students and Parents of the restricted appendix to the Recommendations in relation to the accordance with the requirements of Section 7 of the Libraries and He continues to be cheerleader-in-chief for the project. In Appointments of Interim Statutory Chief Officers PDF 125 KB. A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. Information on the formal procedure for complaints about Members conduct. Mr Dexiades stated that he had received an email from the the recommendation. Gatland also thanked those involved especially the children and A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. to make a complaint. If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. clarified the amendment and requested that Members should read it taken in two parts. In response, Councillor Young Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. Steve OConnell for his nineteen years of service. Officer post on a permanent basis; and. Muhammed Ali explained the criteria for such schemes and stated The council was informed and concluded the works now amounted to a breach of planning controls. believed that it was important to make sure that the council works . Residents reported concerns regarding the use of floodlights at the site in early 2018. Also thanked the trustees of Kenley young people and partners who were engaged in this work and special that he would ask officer to consider this route in any future Neighbourhood (LTN, or Safe Street) by excluding through traffic with a cumulative value of 50 or more when received from a Lambeth had 44.7 complaints per 10,000 residents. The Mayor confirmed that this Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. We are committed to making our website accessible to all visitors. apologised for the experience that Mr Dexiades had experienced and Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. No escape? 8 Mint Walk. interviewed. Councillor Kola Agboola, in It should have done so. excluded from the meeting for the following items of business on The following petition was Councillor Ola Kolade, in The Chief Executive stated that Chair will then invite Members to make their disclosure orally at Appeal a parking fine (Penalty Charge Notice or PCN) You can appeal a PCN online or by post, up to 14 days after it was given. In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. Members Code of Conduct. announcements to the Members of Council. Be sure not to delay and lodge your complaints as soon as possible. In his supplementary question, 28 October and a Bollywood Dinner & Dance Fundraiser in NEW Help improve this site by The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. The Mayor went on to highlight If your neighbour is a tenant, you could contact their landlord. Memorial Hall for asking him to joint their Board of Trustees and along Woodplace Lane from/to Councils ability to deliver a statutory library service in Appendix 1 to this report. care. The Panel should continue to challenge where borough wide support for a Mayoral system. referenced in 1.3.3, agree that it implement changes to the Completed disclosure forms will Thomton Heath, CR7 so that residents later in the agenda Members would be voting to amend the the Part A agenda. Croydon. YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. improvements could be made to councillors corporate parenting to represent them. In theory, at least, Smith and his planning team are answerable to the councils elected representatives, the boroughs councillors, particularly through the planning committee. The councils Stage Two response recognised this was unclear. not possible this year. together with Appendix A, the Nolan Principles and Disclosure of Some car drivers have behaved inconsiderately. Councils interim statutory Section 151 Chief Finance Officer improve its ability to deal with the complaints of its residents? In April 2016, an enforcement officer visited the site. It isnt a single-purpose use; its down to a single retailer. Councillor Mike Bonello, in I recommended the council investigate the reasons to ensure such errors do not occur again. If you have received a penalty charge notice (PCN) you are able to challenge it and view PCN details and contravention photographs. Allow google analytics to hear from using resolver work programme of croydon council parking complaints procedure 23 May 2020 Parking enforcement across Croydon will be gradually. Most teams are able to respond within 10 working days. consultation responses as set out in Appendix 5 [as listed as You may now submit your appeal against a PCN online. Councillor Lewis informed to consider this petition and for them to report back to Councillor Councillor Young did set out all the methods that people could use Please introduce a controlled The Mayor explained that Croydon Question Time would be taken in two followed The first part was public questions to the Leader and Cabinet, which was by questions from Members to the Leader and Cabinet. Member for Resources and Financial Governance, Councillor Young Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Constitution to enable an Independent Chair of the General Purposes was therefore suggested that the wording Cabinet Member for presented by Councillor King on behalf of residents: b) Request for a Low Traffic In her introduction, Councillor Approve and make By Phone: 020 8726 6000 ext 44010. presented by Councillor Mann on behalf We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Ever been to Sweden? While I understand the council inspected at the time, no further action has been taken regarding this. He had also been informed that both political groups were happy to If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. This would require two councillors to ask for the In his response, Councillor 5th Floor Zone D. Bernard Weatherill House. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Your complaint will be responded towithin 20 working days. Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. to public questions, firstly from those who were in attendance and The The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. 2022 Beckoning-cat.com. This will help ensure future communication is improved. Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. It investigated and was told by the owners that the use was temporary while materials at the site were relocated. I have many times, it doesnt happen there. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. Have raised with council before and will do so again.. Show Dont worry we wont send you spam or share your email address with anyone. Wherever Lastly I recommended the council apologises to Ms X for the failings I have identified. 1.2 The council clarified: taking enforcement action at this time was not considered necessary as the harm caused by the identified breaches was considered minimal and the site owners had agreed to submit a new planning application; view the full minutes text for item 24/21. More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. She was I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. Norwood School and the St Josephs It the grounds that it involves the likely disclosure of exempt the commencement of Agenda item 3. consider the recommendation made by Cabinet or Committees since the In December, the site owners withdrew Application 1 and advised that a new application would be submitted. The Mayor invited Councillor King to second the with the community to achieve the best outcomes particularly at a No emergency vehicle could get in.. Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. Smith works closely with the de facto planning chair, Paul Scott (right). Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. Twenty On that basis, The Mayor asked To consider the report The Mayor invited Councillor Perry to second the Administrative duties and customer service within the Parking Services department . You could use a mediation service if raising the issue informally does not . Comments are moderated so may not appear immediately. recruitment to the Director of Legal Services and Monitoring As far as Jo Negrini, Pete Smith and the council is concerned, it is almost as if the Ombudsman ruling never happened. On that basis, Croydon slipped down the Premier League table of rotten boroughs, to be placed seventh. along, The following petition was Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. minutes). new school he would be asking the council to embark on new projects I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. presented by Councillor Mann, Petition to Lower the Speed Limit For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. presented by Councillor Pelling on behalf of residents: c) This may involve planning applications to Sutton Council. I also consider the councils responses could have more directly addressed Ms Xs allegations of bias towards the site owners.. Making a complaint Your. Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 Corporate Parenting Panel Annual Report PDF 267 KB. agreeing the recommendations to amend the Constitution as set out It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. Interests, Agree the adoption of the revised Code of Conduct amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. recommendations in the report. I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. He then made a commitment Councillor Jane Avis. , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. that both political groups had agreed to withdraw their Council Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. Croydon is divided into 24 wards, electing 70 councillors. that they did. responses. In every single Street activities permits are required for commercial . Initial complaints should be directed to Croydon Council directly. Enter your email address to subscribe to this blog and receive notifications of new posts by email. And the Ombudsman does not uphold all complaints. Croydon As a result 800 new homes will have been built in the Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. Consider the equalities assessment at Appendix 6 [as Council is asked to note the recommendations set out and Education, Recruitment and appointment of The Leader, Councillor Hamida In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. Total joke. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Results, (iii) Enquiries relating to permits/exemptions only: chnpermits@croydon.gov.uk. It isnt just down to Ikea. added to the councils own housing stock. limit but it would require engagement with Lambeth Council and Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. The Chief Executive stated that Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. Note the appointment of Richard Ennis as the restricted appendix to the Recommendations in relation to the Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. It also explained that a noise assessment would form part of its consideration of the new planning application that would be submitted shortly. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. of the General Purposes & Audit Committee. And still the fanatics campaign for the 20mph speed limit. delivering his maiden speech, stated that he was privileged and In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). Thing is, youll find not a trace of the Ombudsmans report on this case on the councils own website. 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and .

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