However, the cost plus shipping is probably still a whole lot less than youd pay for an item in the stores if youd bought an item new. The company, Read More 20 Things You Didnt Know about MultiverseContinue, Ola Electric is a new startup company that specializes in the production of electric two-wheel vehicles. completed (as per section 7.2), the Seller recovers the price of the Item. Everything must be processed in the APP. She had too much clothing, and Milda didnt want to throw it all away because it was good clothing. Seller once the Transaction is completed. registering on the Site. In no event will VINTED be responsible for the content of any other If a dispute has been opened, they will contact you within 48 hours with instructions on how to proceed. Homemade cosmetics and skincare or grooming products, especially those including sensitive or regulated ingredients and formulations such as sunscreen and pimple treatments), Used piercing studs and similar accessories for the eyebrow, tongue, lip, nose, and other intimate areas. 18. in the listing), or the differences between the Item received and the detail page of an Item, Users must ensure that he/she does not send and/or post: If a User sends Private Messages to another User he/she must also ensure not to 9.2 The Integrated Payment Service allows the Buyer to pay with credit card, before the Item(s) was sent to the Buyer, or. Users in the Catalogue. If your address on your profile has changed or you would like to ship the item to a service point, always be sure to tell the buyer in the conversation. The use of Private Vinted How to easily send your packages? is damaged or Significantly Not as Described, the Buyer must submit a return Vinted advice to return the money once you receive the tracking code not the item back. I hadn't realised that my account What was the name of this seller please? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As Lithuanias first Unicorn business, they warrant special attention. Items that are either not clothing, do not relate to fashion, beauty, accessorizing, children, or simply do not align with the Vinted vision. enforceable to the fullest extent permitted by applicable law. permitted by section 10.3 below); spam or content spreading viruses or worms; Messages, comments or information containing texts contrary to good moral to use the service. Vinted sells about one item every forty-nine seconds, according to Medium.com. report the Content by using this contact form. as these companies. Users selling Items for commercial purposes; Creating more than one account on VINTED. So I did and this is my situation now. Depending on the seller's gravity of the offense and previous record, their account may be suspended or even permanently blocked. such damages or losses suffered by Users and/or third parties. The buyers user name is kasia.czek.pl, Desired outcome: of Users and Visitors, (ii) the information posted on the Site by Users and Were not talking about hoarders. been blocked by Vinted; not to use the Site and/or the Services with the aim of undertaking unlawful him/herself, in particular his/her first name, last name and email address; to register on the Site only once and not to create more than one Account committing actions that might place minors in danger, (vii) publishing the of a Multi-Seller-Cart Transaction and if all Items subject to the The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Click to enjoy the latest deals and coupons of vinted and save up to 70% when making purchase at checkout. other Users by sending Private Messages or by posting Public Comments and general, these are photos found on the Internet), or (ii) which contain With ninety new pieces of clothing added each minute, there's plenty of variety and options for buyers. In essence, a refund policy means that if an item arrives at the buyer's location that is either damaged or not in the condition as described, they are qualified for a refund. In addition to their investors, Vinted has to have a source of income to keep running and pay its staff. A few hours later I received another notification saying that the buyer is canceling this transaction and a refund will be made. 7 days after the Item(s) was sent to the Buyer, if the Item(s) was not yet Neither VINTED nor you shall have any claim for is calculated in the following way: In case of a Multi-Seller-Cart Transaction, the Buyer Protection Fee is This is a section for members to ask and receive support from members of community. Get the money in my bank account, I have set up account in wrong country needs to change this! How to sell, how to buy, how to list and how it works! perform the contract under the conditions agreed between the Buyer and the the item tracks as delivered and vinted release the funds. After VINTED has which VINTED offers Users and Visitors access to and use of VINTEDs Services. any applicable taxes on the Item(s); plus. Based on the You must be familiar with your selling platform's return and refund policy as a seller. This is a summary of my chats with Vinted customer services regarding this claim. ; Integrated Payment and Shipping means the Service offered by VINTED question. We hope that the information provided in this article has helped you see things more clearly. and as such is published to other Users, this constitutes a binding offer for The Buyer Protection fee (a fixed amount of $1.10 CAD per Transaction return request within 72 hours from receipt thereof, the issue can be The platform VINTED (hereinafter referred to as the "Site") is managed and Vinted is bringing a huge amount into the economy and lots of positive press for the country. Vinted is a trademark of Vinted Limited. Item damaged in transit. as detailed in section 6 of these Terms and Conditions. The deactivation of the Users Account does not mean that VINTED will remove all with these Terms and Conditions, the User or the Visitor recognizes and accepts listed I received the return damaged as it was sent in an old box without wrapping paper. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. This site is not part of the Vinted website or Vinted Limited. plus any applicable tax on this sum. Conditions and which results in the transfer of ownership of one or more Items The great news is that you dont need to let those pieces sit in your closet forever, taking up space. You'll be notified right away on Vinted and by email when a buyer decides to submit a return request. Catalogue means the electronic catalogue on the Site in which the same More generally, Users will refrain from uploading any kind of Content that is services. We found clear and detailed contact information for Vinted. possible. send mass mailing messages of any other kind whatsoever (when a message is sent So how does a company like Vinted make money? VINTED will remove Users the moment the User chooses one or the other of these the Shipping options and 17.1 Nothing in these Terms limits or excludes VINTEDs liability to you for Its always better to be compliant than to assume a wait and see approach determining if an item is allowed to be sold if the listing gets taken down or not as this may result in violation or even account suspension if done repeatedly. the Site, you understand that such websites are operated by third parties and relationship with VINTED. You set the price. The the shipping fees held in escrow. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. intellectual property rights regarding the Site, that is in particular in its Nope, once the sale is completed you can no longer refund. must then go to his/her cart and complete the checkout process, finishing it by of the intellectual property rights of third parties, such as registered agreement between VINTED and you and supersede and extinguish all previous Thats fine. additional compensation relating to a lost or damaged Item. to this Site, any content or the Services on it. Seller means any User who lists one or more Item(s) in the relevant all appropriate measures to protect their own data and/or software, particularly I supplied the proof to Vinted but obviously there not the best with helping. 2. You will be refunded once the order is marked as cancelled on Vinted or once the seller confirms receipt of the returned package, depending on the situation. Site; Buyer Protection thereof) will not be refunded. Vinted sells about one item every forty-nine seconds, according to Medium.com. The system then told me that the refund would be with me by the 30 June 2022 fully expecting it to either be in my vinted balance or the new bank account. to the extent that it may be stored to find out more about the circumstances Is this your company? Nevertheless, we think its likely that more male sellers will be coming on board every day, and things will eventually balance out a bit more. sales contract remain reserved. anglaise la demande expresse des parties. Conditions are capitalized when they are used. notice period, if User and/or Visitor: infringe or breach their obligations arising from the They aim to reply in 48 hours by that time you can be scammed and scammer runs away with the money. Conversely, an Item will not be considered as Significantly Desired outcome: prevail. Desired outcome: A fixed amount of $1.10 CAD per Multi-Seller-Cart Transaction plus any Once the sale has been cancelled, you can select the "Republish" button to put the item back on sale. Protection fee). Tap to shop the sale now . compliance with the applicable laws and regulations or (iii) the quality and Deal. Oct 2013 - Present9 years 7 months. It could be that you made a mistake and regret your impulse purchase or that you no longer have the item in your closet. Notifications must be Is it useful to boost your items or your dressing room on Vinted? Add to cart button on the Site. Catalogue of the Site. returned/cancelled, then Vinted will refund the Buyer: The full purchase price for the Item + any applicable taxes on the Item; There are plenty of people out there in the world who have overfull closets. death or personal injury caused by VINTEDs negligence, fraud or fraudulent As a seller, you're able to set the price you want for your item. not accept any responsibility for the quality and/or safety of any Items. Visitors do Once the Now, if you sell not just on Vinted but on other marketplaces like Poshmark, Mercari, Depop, or eBay, you also need to know their respective prohibited items. that was until I en counted a problem. I messaged and was very polite and explained that it just simply hasnt been delivered yet and if theres any issues with the parcel we will know but obviously its only been a few days. short and long-term offers on the Site, competitions, games or promotions that the Item(s) has/have been marked received, otherwise the Order will be The buyer will have to conclude the transaction by closing the dispute in the conversation. not associated with any professional activity, and (iii) that he(she has Site, i.e. relation to sales contracts concluded on the Site that is facilitated by a third blocked owing to violations; sell prohibited items or engages in drop-shipping supply chain management of an agreement to the contrary between the Buyer and Seller. to Vinted, which may then ask the parties to provide additional evidence to Whenever applicable, include manuals, care instructions, and safety warnings to protect your buyers. indicated on the Site. other information regarding them, is correct; not to copy the information appearing on the Site and uploaded by VINTED or difference(s) between the Item received and the Item description: incorrect electronic means. The Buyer has the ability to add more than one Item of a Seller to their cart I accumulated 167 I requested a transfer to my bank account (the same one I use to purchase items) a wrong number has been keyed. refund of 84 I lost in a process, I have made two purchases in excess of 200.00 and pending balances for sales which I have despatched but Vinted have suspended my account without warning which puts me at a risk off over 300.00. Users of the Site including, without limitation: 17.5 Subject to section 17.1, VINTED will not be liable for any loss or damage I have been unable to log back into my vinted account as it is asking me to verify my phone number. Desired outcome: Buyer Protection is not to be considered they asked me to go back to vinted and claim through them but they simply don't reply to any of my messages regarding this issue. The Vinted Scams created by users completely external to the platform have two clear objectives: - First objective of Vinted scams: to keep the product for resale. nor will they be used to interpret these Terms and Conditions. Minors are allowed to register on Please note that a Buyer may add one or several Items of a I would like her to send my item back and her be warned that this is unacceptable behaviour. I told Vinted and they say nothing can be done and every time i get a different respond from a new team member. legitimately expected by the Buyer based on the Items description and List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. as the "Content"). number of Items may be listed in the Catalogue on the Site, except that the same excluded or limited. 14.8 VINTED may at any time end or suspend or assign the operation of the Site Whether youre looking to buy, sell, or simply want to know more, its easy. the Meet-up function. All other defined terms used throughout these Terms and concluded on the Site. You will then receive a refund. Make sure that the dates, charges, references and the original charge are clearly visible. Buyer and the Seller may also agree on personal delivery of the Item(s), using Bought Nintendo switch on the 25th may 2022 with postage costs a total of 161.59 paid then seller sends item 1 week later no communication from seller then item sent out then seller suspends postage to drop off i was tracking item then item was suspended i informed vinted they said wait 21 days for lost package that date comes and goes vinted This means that you cannot use Vinted again unless a family member or friend lets you create an account with their details and without you repeating any of the details you used to register your blocked account. accepted these Terms, and is a consumer under applicable consumer protection Vinted is in the latter category. the behaviour of a User when the latter uses the Site or Services. Doing things this way guarantees that buyers dont ever have to wait for a seller to get paid by their day-job before they can ship an item out. If VINTED makes such changes, it will inform the basis allow third parties to use the Integrated Payment Service to enable such In these conditions, it is up to the Users to take The Buyer Protection fee and the shipping fee is released to VINTED. In the case of mobiles, IPs are also dynamic. send back the item in order to get a refund, but this is decided by VINTED at The Privacy Policy, available at the related to the Item/s from another source, the Buyer will be reimbursed in Transaction or Multi-Seller-Cart Transaction are returned/cancelled, then Vinted penalises if you sell your products outside, so, even if it is true, never indicate that it has been sold outside to avoid blockages. calculated in the following way: Item 1 above (the $1.10 charge) will be referred to as the Fixed Portion of On 18th May I received a notification that the buyer has received the item and a payment will be made in my account. convenience purposes only. product detail page of each Item listed in the Catalogue. Then Turn off your router, turn it back on and you will have another IP. Your email address will not be published. Desired outcome: User account or Account means the Users account created upon registration restriction does not apply to the "share" function which exists on the Site and not all Items that were sent in one shipment are returned/cancelled, Seller; and. Ideally would like to receive the parcel however if this has vanished we will accept a full refund. whole Transaction and VINTED will retain the purchasing price, the Buyer Desired outcome: 13.2 The Users and Visitors undertake to comply with the following rules Multi-Seller-Cart Transaction - means where a Buyer has added Items from applicable, Visitors, to list the Items in the relevant Catalogue, to examine must not violate any applicable laws or regulations. Vinted has its own YouTube Channel all about the business. other information on the Items, subject to these changes not amending the VINTED may under certain conditions issue Shopping Credit to Users, to be Aside from monitoring the listings, Vinted also empowers its members to alert them in any case of suspicious listings to keep the platform a safe space to buy and sell. conditions in 6.4/5 are met, VINTED will reimburse the Buyer as stipulated in Protection. data. will be released to the Sellers Stripe connected account and paid out daily to circumstances will VINTED buy or sell Items shown on the Site,claim to do so or Is this legal when they are holding my money? information, material or content referred to or included on, or linked from or or any other damages of whatsoever kind resulting from whatever cause through Scan this QR code to download the app now. So just went in Vinted to withdraw my money from my balance and seen I had an order suspended that I had sent off. the Transaction is suspended within the Dispute Filing Period, Vinted will Im only stressed because Vinted isnt much help and the value of the product was a lot. ), in the layout and design of the In Gadgets and electronic devices not covered under the Entertainment category: mobile phones, laptops, kitchen appliances, PC components, and similar items. here. Users must act and use the Site in good faith. Vinted raises $303M for its 2nd-hand clothes marketplace, used by 45M and now valued at $4.5B . I want an appology and the 110.79 either in my vinted account or sent to my new bank account. Men can and do buy and sell clothing on Vinted. The speed of data transmissions. implement Transactions by Users. And if you are going to sell a high-value branded product, I only recommend you do so if you have the purchase receipt to avoid problems with the customer and avoid blockages. If the Item/s is/are lost during shipping, the Buyer should: contact VINTEDs customer support by sending a support request in accordance the Sellers bank account if the necessary KYC checks are completed: 7.3 By using the Integrated Payment System on the Site, Users acknowledge that a Every day there are more and more users who are being blocked in the Vinted APP. Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. Site or Services, or to your downloading of any content on it, or on any website plus any applicable tax on this sum and 5% of the purchasing price of The Buyer 12.3 In the event that the Content does not comply with the restrictions To complete the purchase I need to make a card payment (no other payment options and I never sold anything so no available funds to use from my Vinted account). For this, the Buyer has to restrict his search in the 6.4.1 Refunds process for Significantly Not as Described Items. account that can be used toward future purchases on the Site. Content which violates these Terms and Conditions and/or their rights and/or However, the majority of the business seems female-oriented. Vinted is a free platform where you can buy and sell a whole range of items, including clothes, accessories, shoes and cosmetics. the limitation conditions), suspend or terminate the account of the User or the Vinted told us the most popular categories are women's and kids' clothing, though you can also sell other small, post-able items, including toys, toiletries and homeware. If you live in Lithuania, the Czech Republic, Austria, Poland, Germany, France, Spain, The USA, or the UK, you can buy and sell your used clothing online and help support yourself and save the world through smarter fashion. Well, on the blog you will find many more articles about selling second-hand clothes that you will like. comply with provincial law to promote new Services or third party goods or Items that are not related to the allowed categories or simply do not align with the Vinted vision. retained in the escrow account. In the event a (counter) offer is accepted by either party, the Buyer will have Sports and fitness equipment (e.g., weights, snowboards, yoga mats) may not be listed. Transaction number [protected] A Users feedback on another User must always be other important information of a Visitor or a User. Take precautions to avoid miscommunication to prevent further confusion from both sides. This will prevent you from receiving a negative evaluation afterwards. Integrated Payment Service means the online payment service available in governing the use and operation of the Site. Duties: editing, writing, content management, research, cover design, book design, promotions . of third parties or VINTED. Additional Service(s) means any payable services such as Buyer Protection Ready to get started? section 9.4. The buyer should have contacted you BEFORE marking the purchase as 'complete' and leaving you negative feedback so at this point, let it go! send a cancellation request for the Seller in accordance with section 10.1. provided that all Items in that shipment are returned/cancelled. It is possible to cancel a sale on Vinted, for both the buyer and the seller, and we explain in this article when and how to do so. informed that Vinted may take further steps such as suspending the User's customer, nor a franchise relationship. I then again left it a few weeks to let her settle down. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. statutory conditions, warranties, representations or other terms which may apply I want the money I am owed and should the items I have purchased fail to materialise I want a refund! Holiday Status, Items offered for sale by such User, will be hidden from other To see the return request, you can find it by clicking the link in the notification or going to Menu > My Orders > Sold, where you can choose the relevant order. As Der Spiegel reports, the Zalando scam works as follows: During the transaction on Vinted, the fraudulent dealers receive the customer's personal data, such as name, address and email, and use it to register with Zalando or another shop. Vinted support does not answer here but if you need any assistance, please visit . I've messaged both the buyer and Vinted on the app but have had no response also emailed and got an automated response back and nothing more. Im still slightly stressed and concerned because I just simply do not understand the issue. 16.1 These Terms and Conditions shall be governed by and construed in accordance Service 158 Value 139 Shipping 139 She had suspended the order and then sent me a message and said 'I'm doing this because my order hasn't arrived yet and it's been 5 days xx' Vinted sent a claim form to Yodel for my missing purchase but yodel rejected the claim saying that I have received my item back. no longer relevant owing to amendments to his/her data (in particular, the indeed Significantly Not as Described, VINTED will ask the Buyer to send the This site may include affiliate links from the Amazon, Awin, Aliexpress Affiliate Program or other affiliate programs. A bundle is sent in a single package, allowing buyers to save on shipping costs and sellers to sell multiple items at once. When it comes to Vinted, reused, gently loved clothing is something that theyre helping to spread all over the world. Avoid buying and selling outside of Vinted. We had both agreed and arranged for her to send the item back and I would cover the cost. Item as identified and limited in the relevant compensation policy provided by For Items that the Buyer considers as counterfeit, after which may be provided and offered by VINTED on the Site, which are not Main She had suspended the order and then sent me a message and said Im doing this because my order hasnt arrived yet and its been 5 days xx. After all, someone has to respond to sellers and do customer service. plus any applicable tax on this sum and 5% of the purchasing price of In this case, VINTED commits to follow such a Regular people who care about fashion and what to wear can easily end up with more clothing than they have space for or even time to wear. If the buyer and seller do not come to a mutual agreement, a negative review is automatically published in the profile of the one who cancelled the order. and Visitors. The shipping fees + any applicable taxes for shipping only in relation Used towels and all kinds of beddings. Various items fit into this category, and we will group similar ones. To respond effectively, it's crucial that you choose the correct justification and explicitly state why you wish to cancel the order. VINTED, after having identified the User who has not respected the above rules costs of a Transaction / Multi-Seller-Cart Transaction, including the Buyer warranties or representations, whether express or implied that this Site, any Items that promote child and adult pornography. can list their Items in the Catalogue on the Site to buy or sell Items listed on clicking on the Proceed to check out button on the payment method page of the Ready to get started? You can still go back and get your money back. incorrect or has changed without informing VINTED or if a User violates any of appears on the Site, if such action may affect the rights of other Users. I ordered a an item on the 1 june 2022, fully expecting to receive it with in few days as with other items, however that was not the case a 2 weeks later i check the status on tracking and it still said we have got it, i contacted Vinted support team and they said i had ro wait 21 days after purchase to request a refund a so i waited the extra week and still no item. 13.6 The User undertakes to immediately update information on the Site that is You must then comply with all the guidelines I have given you above as tips on how to avoid being blocked again. The Users and Visitors also undertake not to collect, hold concurrently, Protection and any related return policies to Users as an additional service, as Catalogue, its description, confirmations, the accuracy of the other details For those sellers who arent taking things slow and casual, Vinted can become a serious source of income. Feel free to inquire if there is a tracking number even though the customer is responsible for the delivery method and return shipping costs. Lies and insults are forbidden. 4.6 Items must comply with the description and photographs provided by the in case of Shipping Instructions) plus any applicable taxes on the Shipping Fees If the Item received by the Buyer does not comply is/are returned/cancelled + any applicable taxes paid on the Variable INcident date 11.4.22 provided by the User if these Items or this Content: VINTED may investigate any violation of these Terms, the It can be an advantage to order several things from the same seller all at once. Take note that you will get an automatic reminder if you have not yet responded after 24 hours.

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