They wouldn't send a driver back out to my house with the piece I needed, and after repeatedly pushing the importance of this to them, they finally agreed to cut me a piece of wood that I could come down and get myself and install myself. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. Maybe Mr. Smith woke up on the wrong side of the bed. Value City Furniture is here for you. Overall, not worth the trouble. Last but not least, weve arrived at the bedroom section of this Value City Furniture review. Slumber Search is supported by readers. This is a 0 star company. Some links on Slumber Search are referral links. 60 equal monthly payments required. I went to VCF Arlington Heights to enquire about returns and refunds with my wife. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. Greg seemed like a good guy. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. New ottoman has a chunk out of the wood in the leg. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. Never heard from anyone and the local manager never contacted me. I will be forwarding this review to everyone. We found a really great one with expandable panels for $350 which we thought would work great in our small place. I told him to remove the side table and the mattress. Guys show up and apparently forgot the hardware. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. This ensemble comes with one table which measures 80 x 44 x 30, four dining chairs measuring 19 x 25 x 43, and two host chairs measuring 22 x 25 x 38. This isn't an easy task! When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. THEIR CUSTOMER SERVICE IS HORRIBLE. Treat someone special in your life (including yourself) to this recliner for $1,200. Now I see why this store has no customers every time I go to this location. Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. I'll make sure to share my review on every single social media. We basically were given the option of going back to pick up the new table or paying a delivery fee. He told me someone would be in touch by Monday, which also didn't happen. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Ordered a 2-sectional couch, and 2 ottomans. Very strange place. No one told me that earlier. All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! When it comes to your own comfort, your own body is the only North Star. An added plus is that the table was 99% assembled and I only had to attach the bun feet. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. Maybe it is one of those situations where they can't fire because they are worried about being sued for age discriminationAnyways, if after all of these terrible reviews, you decide to come to Value City- speak to Greg Meyer if you have any problems. I put in a service call to see if anything could be done to fix it. I called VCF's corporate office to discuss this HORRIBLE customer service and the woman there told me she would e-mail everything to the regional manager. What the hell? And witch-lady, if you see this, whatever I did I'm sorry. Get buying tips about Furniture Stores delivered to your inbox. However if you want to do delivery I've heard good things. They are polite and quick. That being said, a Value City mattress comes in a diversity of choices to help you sleep soundly, without having an astronomically high price tag. Halls with different temperature of air, 6 pools, 12 baths and saunas, snow and salt room, the . We were supposed to pick up our order on our moving day because that was only day we had a truck. "Oh, this one has tapered legs." Then they hung up twice but said the call was disconnected. This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. Furniture at a value is this stores goal. It's has freaking "value" in it's name. TVs at best by. Will not be using value city ever again. This is ridiculous!! Service 4.2. We also ensure all reviews are published without moderation. Would have been 5/5 if it weren't for my moms couch and mattress ripping. The hotel offers - 40 comfortable rooms with individual design and 3 floors of splendid wellness facilities an area of more than 5 500 sq.M. Signed the papers and agreed on delivery date. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. After a few weeks on a sunken bed with a broken box spring, I couldn't take it anymore. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My furniture is falling apart and guess what NO ONE WANTED TO HELP. I have been to the value city in Gurnee plenty of times. The room were the furniture is located has probably been set in ten times with in a year. Nancy called with great news! He started name calling - petty stuff! I said that wasn't acceptable and would have to cancel, and he did nothing to try to make it work, I even agreed to have the item delivered a day late, but Mr. Moron said he wouldn't move any of that days deliveries to accommodate mine.even though I was promised delivery before that truck full. 2 bit piece of furniture! Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review. I wanted to believe this place had some decent furniture. Warning you now. I spoke with customer service who agreed to free shipping for my "inconvenience". Saw a nice kitchen set. One of VCF's core company missions is to bring quality that you can afford. He did not accept that. Yared. There are a few different options when it comes to receiving your order once it has been paid for. Can you believe this? I didn't want war. Like all things you read on the Internet, understand there is no better judge than yourself. They sent me to the Chesterfield store which is their office headquarters for all of the Value Cities here in Michigan or at least this district I was told. I had the worst experience with value city, and I refuse to ever shop there again. When my husband went to unbox the items, the table was the wrong color & one set of chairs the wrong color. Not only did Value City not call me to deliver my furniture but they treated me with such disrespect when I tried to inquire what was going on. Conclusion: the furniture is of decent quality for my needs. I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. The deal was valued at nearly $350 million. But when my eyes hit the prize at Value city I was sold. When if finally was in, we called to see if we could pick it up. We were looking for game room furniture. It was a total rip off. A ten-year warranty is included with your purchase. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. They called and delayed 4 times now. I purchased a bedroom set in 11/2019 and still have not received the drawer for the bed. They tore the couch moving it in and then when we explained that we didn't want a torn couch, they angrily took the couch back to the truck and drove off. Value City Furniture is a large discount furniture chain with over 100 stores. It has a variable purchase APR of 29.99% We were supposed to get 36 months financing and 3 months later our account is still saying 12 months. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! So we looked around. Do not go to them if you're looking for hassel free customer service. After spending over an hour on the phone I was given another "guaranteed" delivery date. Top Quality Alternative: Browse La-Z-Boy ReclinersUnlock The Coupons. At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door some leave you alone to browse, but most seem to stalk you. RUDE RUDE RUDE. I had been shopping all over town for a couple weeks trying to become educated on what I was looking for so I could make a wise decision. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. We value your privacy. It was small inconvenience, but I obliged. Extremely disappointing but I should have listen to my wife and bought all the furniture a Stickley rather than cheap out of the guest apartment. Lets take a peep at the brands top two mattresses. I would give 0 stars if I could. We value your privacy. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. He was not able to remove the items we did not want and rather he chose to CREATE a NEW ORDER. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. So with a heartfelt thankyou to The Sales Representative Emmauel. Value City Furniture Reviews: What Do Customers Think? Contact them via: Your email address will not be published. Really!?? Here is issue number one: the store is unorganized and all over the place. on Entire Order with qualifying $1999+ bedding purchase Qualifying purchase includes mattresses, mattress accessories and adjustable bases made with your Value Plus or Signature Plus credit card during promotional period.

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