\u00a9 2023 wikiHow, Inc. All rights reserved. Update Surface Headphones. The green wire is for the right ear bud, which needs to be connected to the right channel (ring). Try the following steps if you're having problems pairing your Surface Headphones with your phone or Windows 10/11 PC. Bluetooth connections can become bogged down over time, especially if your devices havent undergone important firmware updates or have multiple paired devices. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. The constant sleep-wake cycle swamps your devices RAM with unnecessary logs, cache files, and background processes. Hey, thank you so much for this amazing website. Head over to Device Service and Repair so we can help. The touch area controls don't work, but other things do. By signing up you are agreeing to receive emails according to our privacy policy. Try the following stepsdepending on the specific problem you're having. Select theStartbutton, and then selectSettings>Bluetooth &devices>View more devices. Select theStart button, then select Surface in the app list. If you want to permanently join the two functioning earbud wires, trim off the non-working wire from one pair of earbuds and dispose of it. Fix problems with setting up your Surface Headphones, Make sure your headphones are in pairing mode, Remove your headphones from your phone or Windows 10/11 PC, Use theSurface app to set up your headphones, Reset your headphones to the factory settings, Run the Bluetooth troubleshooter on your Windows 10/11 PC, Try to pair your headphones with a different phone or PC, Check to see how many devices are connected, Use theSurface appto set up your headphones, Use Microsoft 365 with Surface Headphones, Fix problems with setting up Surface Headphones, Fix problems with using Surface Headphones, Fix problems with using your Surface Headphones. Try to fix specific audio problems Try the following stepsdepending on the specific problem you're having. If you hear "Goodbye", wait 10 seconds, and then press and release the power button to turn your headphones back on. My warranty is expired, & Microsoft support said I can only replace them for $179. Select the Start button, and then select Settings > Devices > Bluetooth & other devices. If you can hear sound from both ear buds, its safe to say that you have successfully learned how to fix headphones. My hearphone dosent not work one side only in music ??? If you still dont hear a beep, try the following: Explore subscription benefits, browse training courses, learn how to secure your device, and more. Thus, one drains faster than the other, which could be another reason youre not getting audio in one speaker. For more info, see Reset Surface Headphones. Doing this with enough force can sometimes even result in a bent headphone plug. Travis has experience writing technology-related articles, providing software customer service, and in graphic design. One way to do this is by using the pointed tip of a brush toothpick (or an interdental brush) to loosen any dirt, then using the brush side to scoop it out. If youre using a Windows 10/11 PC, run the Bluetooth troubleshooter to see if that fixes the problem. Right-click on the speaker icon from the system tray menu. The sun is out and the birds are chirping. Getting only half the audio experience? Wait a few hours and see if this fixes the problem. Is there even a solution that can help resolve this issue or is it all just wishful thinking? If youre wondering, why can I only hear out of one headphone? then read ahead to find out the answer and a viable solution too. For more info, see Update Surface Headphones. 3. Make sure your Surface Headphones can be used for both calls and music. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. I looked over all the methods (for the wired ones) and my headphones have none of those problems but only one side works. I have had this PC for around a month and it has been in clean conditions. After you restart your PC or phone, try to pair again. Windows Update highlighted in Settings. After you reset the firmware, press and release the power button to turn on your headphones. Which version of Surface Headphones do I have? Place the headphones directly over your ears, remove any hair that might be between your ears and headphones, and then press the earcups in towards your ears. After you remove your headphones from your PC or phone, pair them again. Charge your headphones The red wire is for the left ear bud, which needs to be connected to the left channel (tip). In order to find out where the problem actually exists, you need to check the cable and bend it after every inch. 1. See if this fixes the problem. Thankfully, there is a number of ways you can achieve this goal, but it all depends on the type of headphones you use. Do I need new Batteries if so where do I get them. Active noise cancellation doesnt work when you turn the dial on the left, but other things do work. On Windows 10/11 in the Surface app, select the . I can hear music, but noise cancellation and touch controls don't work. Read, How to Turn Off Headphone Mode On Android (With No Headphones In), Got Broken Headphones? Use the charging case Press and hold the Pair button on the bottom of the charging case for 20 seconds. my contact no. Tap a preset or create your own. He studied graphic design at Pikes Peak Community College. The goal is to try and push the mechanical trigger back into its original position. He specializes in Windows, macOS, Android, iOS, and Linux platforms. You can also use your nail clippers lever to open the earbuds front casing or ear tip. This loosens the connection between the plug and jack, thus affecting audio output. Adjust both sides of the headphone volume to equal and click OK. Surface Pro 3 and newer Surface devices support Bluetooth 4.0. For example, noise cancellation works when I turn the dial on the left, and music pauses automatically when I take off my headphones. Turn on your Bluetooth earbuds to test if your audio is working normally, then reseal the casing if its all good. Make sure both balance sliders are equal. On your Windows 10 PC: Select the Start button, and then select Settings > Update & Security > Troubleshoot > Bluetooth > Run the troubleshooter. Turn off your headphones, then turn them back on. Even I checked in the HeadPhones system and nothing actually work bruh. Thank you so much, I am indebted. This can lead to various sound problems, from your headphones not being detected by your computer to hearing audio in only one ear. If Bluetooth was already turned on, turn it off, then turn it back on to see if that helps fix the problem. Anyone any ideas? You may come across three wires red, black and white. Here is how to fix halfway point malfunction issue in wireless headphones: Insert the aux cable plug of your wireless headphone and test the audio output. Restart your audio device. 7 articles Troubleshooting Earbuds Need help with your JLab earbuds? If the steps above don't work, it might be a problem with your headphones. I'm having trouble getting both my audio and microphone to work with Zoom/ Microsoft Teams. Although these steps will work on most standard Bluetooth headphones, some branded headphones may require more, To better understand what this looks like, check out the, We used wireless earbuds as an example for the procedure below. After all, even if your earbuds arent expensive, its a shame to have to keep throwing them out just because one headphone speaker isnt working. If youre making calls, make sure Surface Headphones Hands-Free is selected. Tap the touchpad on either ear and listen for a beep. if Left is work then right side stop & Vice versa. If you are using wired earphones and you notice one side is silent, the first thing you should do is check to make sure the earphones are connected properly. If the problem still occurs, start at the beginning of this article. Once the updates are downloaded, you can proceed to install them. To do this, press and release the power button to turn them off, and then press and release the power button to turn them back on. For more info, Set up Surface Headphones. If you are using a Beats headset, go to Preferences and then select Balance in the sound section to enable audio for both sides. Windows sound balance function lets you adjust the left and right audio output so that both signals are equally loud and clear. Put your headphones back on your head for 10 seconds, and then remove them again to see if the light comes on. Try to pair your headphones. Restarting your device shuts down all running programs and deletes all caches, effectively refreshing your device. Both these options play audio through one headphone, so disabling these settings may be enough to resolve the issue. Followed the steps and wallahhhh!! If it still happens, it might be a different problem. For more info about how to reset your headphones, see Reset Surface Headphones. Continue doing this until you start hearing sound coming off both headphones. To fix, follow this replacement guide. Select the Startbutton, and then select Settings>Bluetooth &devices> View more devices. If you have a couple of old Bluetooth headphones that you want to reuse, you can use an adapter. In the Surface app, tap Account > Surface Headphones > Equalizer. Go to the settings and make sure that the headphones are not set on mono or phone option. Meanwhile, twist the copper wires to keep them together. Select Surface Headphones > Remove device > Yes to confirm. For more info, see Update Surface Headphones. my earbuds work without the ear cushions.when you put the ear cushions the sound become very low that i can hear even in full volume, The left side of my headphones doesnt work Ive opened the case so I can see the speaker and it looks fine apart from the fact it has disconnected from the case, my senheiser earphones ( right) isnt working. The touch areas on either ear arent working, but other things do work. When this happens, youll have noticeably softer or no sound at all in one speaker. However, if the functioning headset also starts playing only in one ear, youll need to fix them using one of the solutions in the following sections. Carefully take out the internal components. If you run into problems when setting up or connecting your Surface Headphones, here are some steps to try to get things working. Explore subscription benefits, browse training courses, learn how to secure your device, and more.